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CD/DVD Drive Missing - Code 39
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"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
To solve this Code 39 on CD/DVD drives error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
- HKEY_LOCAL_MACHINE
- SYSTEM
- CurrentControlSet
- Control
- Class
- {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
- UpperFilters
- LowerFilters
- UpperFilters.bak
- LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
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